As with any historical instance of coerced socialization, too many organizational pushes toward this or that trendy new collaboration technology can have unintended consequences among those expected to jump from one train to the next.
Focus your prospect engagement efforts on operations instead of IT.
The only possible way to lead is by example, and as computer-aided tasks become more important to each role within an organization, CIOs must demonstrate that they are embracing the opportunity.
As the author of this review recommends, taking an 80-20 approach to implementing PSP and TSP (Team Software Process) can go a long way toward compromising between shipping code with fewer defects and facing rebellion from coders.
Technology isn't a magical cure-all. If you want to make your enterprise more productive by integrating new technology into the workflow, make sure first of all that the workflow isn't going to reject such a transplanted process organ.
Is streaming latency due to insuffiecient network capacity and underpowered/unthreaded processors, or is the problem closer to the codecs & segmentation packagers?